Possible Change Request Statuses
When a change request is created, the initial status is Draft. At this point the change request is reviewed to determine whether or not the change should be made. The following statuses exist to assist you in the change request process:
| Status | Description |
|---|---|
| Draft | Initial status of a change request. |
| Proposed | If the change request seems likely to result in actual change, it is elevated to the Proposed status. |
| Cancelled | This status is typically used if the draft change request is deemed to not result in change. |
| Expedited | This status is used when objects need to be released for change before the change effects analysis has been completed. Additional affected objects can still be added to the change request carrying this status. |
| Approved | This status locks the change request as a record and releases all affected objects for change implementation purposes. |
| Rejected | This status is typically used if the proposed change request is deemed to be high risk or not implementable. |
| Completed | This status is used to close the change request once all affected objects have been changed. |
Any time a change request is exposed in the Content pane, an administrator or other user having the required permission can change the CR status by clicking a link in the Status list at the bottom of the Task pane. In all status changes except a change from Draft to Proposed, a supplementary dialog pops up to record the date and reason for the change, and other details.
In this image, the status of the change request has been changed to Expedited.
Also of interest in terms of change request tracking is the topic labeled Progress, found by scrolling down the Content pane when a Change Request form is present. An information table can be exposed that shows the past and present labeling of all affected items, in From and To columns.