Errors When Sending the File to Brava

The first stage of viewing a file involves sending it to the Brava server to be queued for processing. At this stage the user sees the "Queuing Files" message. If a problem occurs during the process the following error is displayed:

In this case all that AssetWise was able to determine was that a 500 error occurred when sending the file to Brava. Your administrator can find more details by looking at the Brava Service log which is available by going to the URL http://yourcomputername/BravaServer/status.aspx on the computer where the Brava server is installed.

Errors Opening the File in Brava

Net-It Enterprise error: Unable to load file: 1

This error means that the Brava server was not able to load or process the file that you tried to view. One example of when this error occurs is when you are trying to open a Microsoft Office document and Microsoft Office is not installed on the Brava server.